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Privacy Policy

Last updated: September 2026

Chakula respects your privacy. This policy explains, in plain English, what information we collect, how we use it, and the choices you have.

Quick Summary

We may collect account details, food preferences, order information, and usage data needed to operate Chakula.
We use this information to personalize educational food guidance, support app features, fulfil requests, improve the service, and communicate with you.
We do not sell your personal data.
You can request access, correction, or deletion of your data by emailing support@chakula.africa.

1. Information We Collect

Depending on how you use Chakula, we may collect:

Account information: such as name, email address, phone number, age range, and location where you choose to provide it.
Food preferences: such as food likes and dislikes, dietary preferences, allergies or restrictions you choose to record, meal plans, food logs, and related settings.
Order information: such as selected items, delivery details, fulfilment status, and transaction references. Payment card details are handled by payment providers and are not stored by Chakula unless explicitly stated.
Usage information: such as app interactions, device/browser information, diagnostics, feature usage, and analytics used to understand and improve the service.
Communications: messages, support requests, feedback, and other information you send to us.

2. How We Use Your Data

We use information to operate and improve Chakula, including to:

create and maintain your account;
help you plan, record, understand, and reflect on food choices;
personalize educational content and app experiences based on information you provide;
process and support orders or other requested services;
send service, security, support, and transactional communications;
measure performance, troubleshoot issues, prevent abuse, and improve features;
comply with applicable legal obligations.

3. Chema (Educational Assistant)

Chema is educational. Chakula and Chema provide general food information and guidance for learning and everyday decision support. They do not diagnose, treat, cure, or prevent disease and do not replace advice from a qualified medical or nutrition professional.

When you interact with Chema, your prompts and relevant account or preference information may be processed to generate educational responses and improve your experience. Avoid sharing information you do not want processed through the assistant.

5. Your Rights

Depending on your location, you may have rights to access, correct, export, restrict, object to certain processing of, or delete personal information. To make a request, contact support@chakula.africa. We may need to verify your identity before completing certain requests.

6. Data Retention

We retain information only for as long as reasonably necessary to provide Chakula, meet legal and operational requirements, resolve disputes, prevent abuse, and enforce agreements. Retention periods can vary depending on the type of information and why it is held.

7. Security

We use reasonable technical and organisational safeguards designed to protect personal information. No online service can guarantee absolute security, so you should also protect your account credentials and notify us if you suspect unauthorised access.

8. Children

Chakula is not intended for children who are below the minimum age required to consent to online services in their jurisdiction without appropriate parent or guardian involvement. If you believe a child has provided personal information improperly, contact us so we can review and take appropriate action.

9. Changes to This Policy

We may update this policy as Chakula evolves or legal requirements change. We will publish the updated version here and revise the “Last updated” date. Where appropriate, we may provide additional notice in the app or by email.

10. Contact

Questions about privacy or your information can be sent to support@chakula.africa.